Trusted by hundreds of businesses we deliver managed IT, cloud and cybersecurity services with the responsiveness of a local team and the discipline of an enterprise provider.

Our Clients

• Small–medium businesses (3–100 people): big-business IT capabilities for a predictable monthly fee.
• Mid‑market (100–1,000 people): full service in-house IT departments through to co‑managed IT alongside your own internal resources, providing capacity and specialist skills.
• Ad hoc engagements:
  • Priority cyber security incident response for businesses requiring immediate help.
  • Policy development and governance alignment projects.
• Our key verticals:
  • Finance, legal services, healthcare, construction, not‑for‑profit and more.

Our Services

• Managed IT & Service Desk – Proactive monitoring, patching and friendly support via phone, email and portal; onsite help when you need it.
• Cloud & Microsoft 365 – Migrations, Teams/SharePoint, identity and device management (Entra ID / Intune), Azure infrastructure and optimisation.
• Cybersecurity – MFA, conditional access, EDR/XDR, email protection, vulnerability management, security awareness training and incident response; uplift aligned to the ACSC Essential Eight.
• Backup & Business Continuity – On‑site and cloud backup, disaster recovery testing, RPO/RTO planning and documented runbooks.
• Networking & Wi‑Fi – Secure networks, SD‑WAN/VPN and modern Wi‑Fi with zero‑touch deployment and monitoring.
• Procurement & Lifecycle – Sourcing from leading vendors, imaging and asset tagging, warranty management; Device‑as‑a‑Service and flexible finance options available.
• Projects & vCIO – IT roadmaps, audits, budgeting and vendor management to keep technology aligned to your goals.
• Training & Adoption – Practical, role‑based sessions for Microsoft 365 and cybersecurity to boost productivity and reduce risk.

Core Technologies

• Windows desktop and Windows Server operating systems; macOS; iOS & Android.
• Microsoft 365, Azure and popular SaaS platforms; virtualisation and hybrid environments.
• Networking and security from leading vendors.

We tailor our services and recommendations to your needs and existing investments, avoiding lock‑in where possible.

How We Work

1. We are real people. We all work from Australia, we are available 24 x 7, friendly and approachable.
2. Secure by design. Every change we make, every solution we recommend or deploy is assessed through a security lens to reduce risk and protect your digital assets.
3. Defend and detect. We implement layered defences and continuous monitoring to identify issues before they escalate.
4. Governance and compliance. Compliance extends from our business to yours.  We strive to deliver solutions that support governance objectives and help you demonstrate compliance with standards such as ISO 27001, ACSC Essential Eight maturity levels and industry‑specific regulations.
5. Resilient operations. Backups, disaster recovery and business continuity planning are built into our service model.
6. Transparent communication. We provide clear updates, plain‑English reporting and verified outcomes so you know your systems are both secure and productive.
7. Continuous improvement. Regular reviews and roadmap updates ensure the capability and capacity of your systems and their defences evolve continuously.

Service Commitments

• Managed security operations: incidents from all monitored systems assessed centrally with immediate response by one team of specialists, 24 x 7.
• Urgent support incidents: triaged immediately; onsite support available within 4 business hours where required.
• Calls & tickets: if we miss your call, we’ll return it within 2 business hours. Routine requests are actioned within 1–3 business days.
• Procurement: quotes within 1 business day where possible, with transparent ETAs and proactive updates.
• Task visibility: regular status updates on open items.
• Clarity: before we start, we’ll explain what we’re doing and why; after we finish, we’ll verify outcomes with you and outline any next steps.
• Flexibility: We support service level standards tailored to specific requirements.

Health and Reporting

Stay in control with continuous monitoring and regular reporting across:

• Backup verification and periodic restore tests.
• Security updates and patch compliance within maintenance windows.
• Capacity and performance (disk, CPU, memory) trend reporting.
• Event log and alert review to catch issues before they become outages.

Flexible Engagement Options

• Managed services: simple, per‑user pricing.
• Fixed‑price projects: clear scopes and timelines.
• Prepaid time blocks: when you prefer to be billed on an hourly basis.
• Device‑as‑a‑Service / leasing: spread costs and keep devices current. (General information only—seek advice from your accountant regarding tax deductibility.)

Getting Started

Book a short discovery call. We’ll review your environment, identify pain points and propose a practical roadmap that fits your goals, your budget and your risk profile.

New Age Solutions — your dependable partner for modern, secure and human‑centred technology.