Systems support and administration – Onsite or Remote Services
For most of our clients we act as their computer support department. We install new hardware and software packages, setup and test backups, perform restores, setup/update antivirus packages, create and remove users. We fault-find all manner of computer related problems, often acting on your behalf where solutions require co-operation from third parties like your Internet Provider or your specialist software supplier to achieve the best outcome for you.
Systems planning and review
As well as reacting quickly when you need something changed about your system or network, we like to help you to pro-actively plan the future of your It systems and to review it from time to time to make sure that it is operating optimally and that it’s going to best serve your needs in the long term. We also advise on advances in IT that may assist your business and plan how they can most efficiently and effectively be implemented for you.
Specialist software selection and implementation
Selecting the right specialised software can have a dramatic effect on the success of your business. When you are looking for a specialised software package, we can help you by providing independent advice to help you select the package that will best serve your needs. This service is particularly beneficial when it comes time to negotiate to buy the package, as some suppliers may try to take advantage of their customer’s lack of IT experience. When it comes to implementing your specialist software package, we will work closely with the supplier to make sure that your installation proceeds smoothly.
Ad-hoc onsite training
It’s often difficult to learn about just the things that are important for your system. Do your staff know how to save time by adding “shortcuts” to their desktop – or use keystrokes to make cutting and pasting work quickly? This is well catered for by one of our tailored onsite training sessions.
System Health Checks
Designed to help you stay in control of your computer systems, the System Health Check includes regular proactive monitoring and reporting to you on important aspects of your systems such as available disk space, antivirus updates, backup verification, and monitoring of system log files. The regular health check encompasses the following services;
Implement service packs when appropriate – these may contain security updates to protect you from new hacker attacks. Check the backup system to ensure that all is functioning correctly – your business depends on your data. Ensure correct updating of virus signatures on server and desktops – new viruses are constantly hitting us and your virus software needs updating. Check the server event log for any issues – errors can be caught before they become catastrophic. Check capacities of hard disk drives to ensure that there is enough disk space – some software behaves erratically without enough free hard disk space. Modifications of user details as required. Other items can be added as required.
To help you predict and control your IT expenditure, we can negotiate a fixed-price support contract to cover the hardware and/or software used in your organization. We can also supply prepaid blocks of time, or by the hour onsite services.